Network Troubleshoot

If you experience any trouble with your wireless network, please read and follow these instructions. Many times following this advice can solve your problems:

Problem: Cannot access network/internet from any computer on the network? Solution: Power down all computers on the network. Unplug both the cable modem and router. Wait a few minutes. Plug in the cable modem. Wait until the lights on the cable modem stop flashing. This could take up to a minute. After the lights stop flashing on the cable modem, plug the router back in. Again, wait until the lights stop flashing on the router. Power on any computer on the network. This is known as power cycling your modem and this can often restore connectivity.

Problem: Cannot access network from one computer when all other computers work fine? Solution: Try shutting down the computer and restarting. If the computer is a Laptop try moving it closer to the Access Point. If this solves the problem you are having signal interference, which can be caused, by many things including leaded glass and metal reinforced concrete walls or floors or simply your computer is to far away from the Access Point.

Problem: How do I boost my wireless signal to a weak area of the house? Solution: Buy a wireless repeater. These devices allow you to extend the wireless networking signal much farther from the original base station. Best Buy sells them for less than $100.

Problem: I have a 2.4 GHz wireless telephone; will it interfere with my wireless system? Solution: 2 .4 GHz wireless phones can cause interference, with your wireless network. Normally symptoms will be sudden loss of wireless connectivity when the phone is in use or drastically reduced speeds. If any of these things occur you can try changing the channel on your phone.

Hang up the phone and pick it up again. This will usually force the phone to use a different channel. Some phones have a "CHANNEL" button near the keypad, allowing you to reset the channel used by the phone.